Who is Plush Interiors?
We started in 1997 as a boutique interior design firm serving clients in the Atlanta, GA area. Since our humble beginnings (a humble present status!) we've had many happy customers. Here's what a few of them have said:
- "Plush Interiors was great to work with. They were prompt & professional!"
- "I was extremely pleased with their quick, friendly communication! Great Service!"
- "Great deal! The piece was beautiful, exceeding expectations. Many thanks!"
- "...items are of the HIGHEST quality. I am THRILLED with the bed I received!"
Read more of our customers' comments, view our feedback on eBay.
Why are Plush Interiors' prices so low?
We're professional services firm with several shipping and receiving warehouses located throughout the United States. We do not have retail locations for customers to view our furnishings. As a result, we don't have the overhead of traditional furniture retailers. This helps us keep our costs low and pass the savings on to you!
How can I contact Plush Interiors?
For the quickest response to your inquiries, contact us via email.
However, if you'd like to send us correspondence, or need to speak to someone directly, use the following contact information:
2180 Satellite Boulevard
Duluth, GA 30097
Phone Toll Free: (678) 714-6214 (Mon-Fri 10am - 8pm EST)
Does Plush Interiors have an Affiliate Program?
Yes! As one of our trusted affiliates, you'll receive 5.0% of each sale!
Interested? Please contact us and include your URL.
When we approve you as one of our partner sites, we'll pay you (or give you store credit for) 5.0% of any sales you refer to us. It's easy to track. Once approved, we'll provide you with a unique URL to link to our site, and a special URL where you can check the number of visits and sales you have sent us.
We send affiliate checks quarterly (every three months) after the first period starting on the date you are accepted into the Affiliate program. If your commission for any quarter is less than $25, the total amount will be carried over to the next quarter. Once it passes $25, a check will be sent to you at the end of the calendar quarter for the complete amount owed to you up until the end of that quarter.
How much does shipping cost?
Shipping is FREE on every item in our store.
In some instances, the shipping costs are wrapped into the overall price of the product. This is done to make it easier for you to calculate the total price of your order.
Do I have to pay sales tax on my purchase?
The following tax amounts are automatically calculated for you by our shopping cart at checkout time, dependent upon your delivery address:
Georgia (GA), USA - 6.0%
All Other States, USA - TAX FREE!
How do I order online?
To order online, simply navigate to the item you'd like to purchase, select any appropriate options, and click the "Add to Cart" button towards the bottom of the page.
The item(s) you've selected will be added to your shopping cart. You may then either choose to continue shopping and select other items to purchase, or simply "Checkout" and submit payment information.
During the online checkout process, your personal information and your order will be kept confidential and used only to process your order.
Please be assured that any payment information you submit will be transmitted securely using industry standard SSL encryption.
Is shopping online with Plush Interiors secure?
Your Internet web browser can operate in a "standard" mode (used for typical browsing and Internet surfing) and in a "secure" mode (for transferring highly sensitive information such as credit card numbers). Depending on your web browser, you may see an icon with broken key, or an open padlock, in the toolbar at the bottom of your browser window. If so, or if no icon is present, you are browsing the Internet in "standard" mode. Alternatively, if the key is whole, or the padlock is closed, your browser is telling you you're in "secure" mode.
During the checkout process on our website, your browser will switch to "secure" mode and digitally encrypt all the information you'll be sending to us. Encrypted information is unreadable to hackers and other "eavesdroppers", so your personal information is transferred to us securely. We employ industry-proven standards and technologies to protect information you send. Again, please be assured that any payment information you submit will be transmitted using highly secure SSL encryption.
How do I order by phone?
To place an order by phone, call us (678) 714-6214, or send us an email with your contact phone number and one of our sales associates will contact you.
Be prepared to provide your shipping, contact, and payment information over the phone to begin processing your order.
How will my items ship?
All of our furnishings will ship one of three ways depending on your order's size, weight, and overall delivery requirements. The shipping method employed for each product will be stated on each product page. The shipping methods we may use include:
1) Furniture Delivery Carrier
Most of our furnishings are too large to be sent via an expedited carrier such as UPS or FedEx. Due to their size, these items must be shipped via a furniture delivery carrier.
For these types of shipments, once your shipment is in your local area, the shipper will contact you using the phone number(s) you've provided with your order, to arrange a delivery date and time. The shipper will schedule deliveries during standard business hours, 9am-5pm, Monday-Friday. In some areas, after hours and weekend deliveries can be scheduled for an additional fee. Our furniture delivery carriers will typically hold your shipment for you in the local terminal for roughly 7-10 business days before issuing a return, to allow you to schedule an appropriate delivery date and time. If you are unable to arrange a delivery time with the shipper, your shipment will fall under our return policy.
Our furniture delivery carriers are professional delivery agents. They will bring your shipment to the front door of your residence or building (unlike most freight or common carriers, they WILL NOT leave your delivery at the curb). If you need for items to be carried up stairs (for delivery to a specific apartment number), would like inside delivery, placement, and setup, or for deliveries outside the continental U.S., contact us and we'll provide you with a customized shipping quote. Most items ship packaged and require simple assembly.
2) Premium "White Glove" Delivery Service
For these types of deliveries, a professional furnishing delivery team will call ahead to schedule a delivery appointment with you. At the time of delivery, the delivery professionals will place your item(s) in the room of your choosing on the main or second level (up or down), perform any assembly, and remove all packaging debris.
In some areas, after hours and weekend deliveries can be scheduled for an additional fee. Our furniture delivery carriers will typically hold your shipment for you in the local terminal for roughly 7-10 business days before issuing a return, to allow you to schedule an appropriate delivery date and time. If you are unable to arrange a delivery time with the shipper, your shipment will fall under our return policy.
3) Expedited Carrier (UPS or FedEx)
Most of our bedding items and smaller furnishings can be shipped via an expedited carrier such as UPS or FedEx. These shipments are delivered to the door of your residence or building. For these items a signature will be required at the time of delivery. If you are not available to receive the item on the date of delivery, the shipper will provide you with a means to arrange a delivery window at a later date.
What happens if an item is damaged during shipping?
If, for some reason, an item is damaged during shipping, please note the damages with the shipper at the time of delivery. After you have noted the damaged, you can choose to accept, or refuse the damaged components. Next, contact us and we will replace the damaged item(s) promptly free of charge.
If, after removing your item(s) from it's packaging contents you notice a defect or damages, please contact us. We'll be sure to schedule pick-up of the damaged pieces and send a replacement.
If I order more than one item, will they all arrive at the same time?
Since we ship from multiple warehouses located throughout the U.S., orders consisting of different products may not arrive on the same day. Please defer to the shipping time frame and method specified on each product page to determine an expected delivery date for each item you've ordered. If this is a concern, be sure to contact us to verify shipment and receipt dates.
How can I determine the status of my order?
Most items will be delivered to you within the time-frame specified on each individual product page. However, if you'd like to check the status of your order, please contact us and we'll reply with an updated shipment status.
What is Plush Interiors' Returns & Refunds Policy?
If for some reason you would like to return an item, contact us within 7 days of delivery.
In the instance of damage or defect, we will gladly send a replacement to you at no additional charge. However, for all other types of returns, we will refund the cost of the returned items but cannot refund any shipping & handling fees, including shipping costs to return items to us. In the instance where items have shipped free of charge, the ACTUAL outbound and return shipping charges will be your responsibility. These shipping costs can vary greatly, especially in the instance where a premium "White Glove" delivery service is employed. So be sure to contact us to ascertain your refund amount. In addition, there will be a 25% re-stocking fee assesed to receive, inspect, and re-package all returns.
Returned merchandise should be completely intact and packaged in its original packing materials. You cannot return any product that does not have its original packing materials. Before returning any product, obtain approval by contacting us and please provide the following information: customer name, item(s) to be returned, and the nature of the problem.
Once we have received your return, we will apply your credit amount.
What is Plush Interiors' Cancellation Policy?
If for some reason you would like to cancel an order, you must contact us prior to your order being allocated from our warehouse and loaded on a carrier's truck for delivery. If your order has already loaded, we CANNOT stop the delivery process. In this instance, your shipment would fall underneath our return policy.
After cancelling your order, you will receive a cancellation confirmation notice from us. If you have not received a cancellation confirmation via email or fax, you order has NOT been cancelled.
Collection and Use of Personally Identifiable Information (PII)
Plush Interiors, Inc.’s shopping cart is structured around a Yahoo! Store. Any information provided on our website is collected by Yahoo! Store on their servers from Customers who would like to purchase a product from us. That information is then shared with the Plush Interiors. This information includes ordering information such as shipping and billing names and addresses, phone numbers, email addresses and credit card information. (See “Orders” below.) We use this information primarily to fulfill customer orders and requests. We do not share this information with any third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
After ordering from us, you will receive a confirmation email showing the specifics of your order and may also receive periodic emails updating you on the status of your order. You may also optionally be added to our list of contacts to receive our newsletter and site communications.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to opt-out of these communications.
Collection and Use of Third Party Personally Identifiable Information
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Plush Interiors, Inc. does not store this information..
We use outside shipping companies to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
We will not share, rent, sell or trade your Personally Identifiable Information with any third parties for unknown or unrelated use.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support or by contacting us by telephone or postal mail.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can email us.
The ordering information you provide - including credit card information - is secured using Secure Sockets Layer (SSL) encryption technology via Yahoo! Store servers. Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on Yahoo!’s servers. This SSL technology is used to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure server where your information is stored on restricted-access computers located at restricted-access sites. While Yahoo! makes every effort to ensure the integrity and security of its network and systems, they cannot guarantee that their security measures will prevent third-party "hackers" from illegally obtaining this information.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Notification of Changes
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
What is Plush Interiors' Copyright Policy?
This site is owned and operated by Plush Interiors, Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Plush Interiors, Inc., Copyright © 2009, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Plush Interiors, Inc.ís prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.